Return Policy

Returns 

RETURNS ARE FREE, you don't have to pay for your return. We take care of it.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require that you send us an email (subject: Returns + order number) at sugopetite@gmail.com 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund with in 21 days, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sugopetite@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sugopetite@gmail.com (with subject exchange) and send your item to: Sugopetite, 7050 Brook Hollow West #40774, HOUSTON TX 77040-6963, United States. 

Gifts 
If the item was purchased to gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a Sugopetite credit will be email to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: Sugopetite, (Attn: Returns) 7050 Brook Hollow West #40774, HOUSTON TX 77040-6963, United States 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.